![]() ![]() When I talked to my friends about this incident, Frank said that he Hotel manager was probably prejudiced and profiled me. I have been staying in this hotel chain for more than 10 years and have never had such treatment from any of their management. She mistreated me and used inappropriate language. They understood my concerns and genuinely provided solutions. I was shocked by the Hotel Manager's (Adele)attitude when l brought all this up to her attention. I called and complained about the situation. I was expecting him to provide a solution to my concern. He was upset with my request and replied rudely like we change our bed sheets and towels at home on an everyday basis. I didn't want to stay in the same room unless they provide me with clean sheets and towels. Larry said that he was alone and he couldn't help me. I was disappointed and promptly notified the front desk for clean towels and bed sheets. I was on a business trip, but my room cleaning service was not as it was in the past. I recently stayed at this beautiful hotel in Wiston-Salem. So it had to be really bad for me to bother reporting it and writing this.… I am appalled at this interaction and have reported this property to Hilton Corporate. Both of these individuals need to be trained if they wish to work in the hospitality industry. When they finally did, they put me on hold indefinitely. They hung up on me mid conversation and would not pick up when I called back. They overcharged me and when I called asking them to correct it, they handled what was an easy issue in the worst possible way. Found front desk staff extremely inexperienced, incompetent, unprofessional & rude. Quality of all the Sevices has nosedived. The new staff has clearly taken this hotel down. Not at all of the standard that belongs in the hospitality industry, worst still a Hilton. I had the worst possible experience ever at this hotel. ![]() I have been a loyal Hilton Honors customer for over a decade and have stayed at the Double Tree by Hilton on University Pkwy Winston Salem for years, but after my stay last week, I will never be returning. Hotels near Winston-Salem State University.Hotels near Rockin' Jump - Winston-Salem.Winston Salem Hotels with Allergy-free Rooms.Winston Salem Hotels with Saltwater Pool DoubleTree by Hilton Winston Salem - University: Awesome - See 700 traveler reviews, 147 candid photos, and great deals for DoubleTree by Hilton Winston Salem - University at Tripadvisor.Winston Salem Hotels with Soundproof Rooms.Winston Salem Hotels with Valet Parking.Winston Salem Hotels with Walk-in Shower. ![]()
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